What we help with
The complaints we handle
We focus on how UK wealth, investment and pension advice firms treated their customers. Each of these is explained in plain English, including what it is not.
Ongoing advice and service fees
Many people pay an ongoing advice or service fee, often a percentage of their investments each year, in return for at least an annual review of whether their investments still suit them. If you paid that f…
Pension and investment transfers
If you were advised to transfer or switch a pension or investment, for example into a new product, platform or the adviser’s own funds, and it was not right for you through higher charges, lost guarantees…
Unsuitable investment advice
If you were advised to invest in something that did not match your circumstances, goals or attitude to risk, for example too much risk, too much in one place, or a complex or hard-to-access product, you ma…
Pension drawdown and retirement advice
If you were advised on how to take your retirement income, for example into drawdown, and it did not suit your need for security or sustainable income, or an annuity or a valuable guarantee was not properl…
Charges and disclosure
If charges were unclear or poorly explained, you were not told about an exit penalty, or a materially cheaper option was not mentioned, you may have a complaint. This is about whether you were given clear,…
These are general descriptions. Whether you actually have a valid complaint depends on your own circumstances and the evidence, which we will assess with no obligation. We do not give investment, tax or legal advice.
Not sure which applies?
You do not need to work that out before getting in touch. Tell us what happened and we will tell you honestly whether it is something we can look at.
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